Beware of Fraudulent SMS Reminders: Recently, some citizens reported receiving SMS from YAS, stating that their membership had expired and that money had been deducted from their accounts. YAS hereby makes a formal statement that our company has never unauthorizedly deducted any fees from customers, nor has it applied for memberships or activated any services on their behalf. Please do not disclose any personal, bank account, or credit card information to the sender of the SMS whose identity has not been verified, and do not transfer money or click on any links in the SMS. If you have any questions, please report to the police immediately.
Ride with 
, Every Trip Protected by 
, Every Trip Protected by YAS partners with TADA to provide you with free insurance coverage for every ride in Hong Kong — travel with peace of mind at no extra cost.
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Adding a Layer of Safety to Every Ride
Through the YAS × TADA partnership, every TADA ride in Hong Kong comes with complimentary accident protection — so you can focus on your journey while YAS takes care of your safety.
A next-generation insurance platform delivering flexible, instant protection
The Equitable, Rapid, and People-Focused Ride-Hailing Platform
Your Protection
Accidental Death or Permanent Disability
Up to HK$200,000
Accidental Medical Expenses
Up to HK$5,000
Applicable to:
TADA rides within Hong Kong
TADA rides within Hong Kong
*This Insurance is underwritten by Assicurazioni Generali S.p.A. Hong Kong Branch ("Generali") and arranged by YAS Digital Limited (“YAS”). YAS (IA License No. FA2628) is registered in accordance with the insurance Companies Ordinance (Cap. 41) of the Laws of Hong Kong) as an insurance agent for the distribution of insurance products in Hong Kong. TADA is not an insurance intermediary or insurance agent of Generali or any other licensed insurance company. TADA is not the service provider for this insurance product.
How to Make a Claim
Simple 3-step process
Report the incident to the police immediately and retain a proof of the police reporting record.
Provide supporting documents (e.g. trip order receipt, medical receipt and the relevant medical proof)
Submit within 30 days of the incident, and wait for claim assessment.
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Frequently Asked Questions
What protection do YAS and TADA provide?
Coverage applies to accidents that may occur during a TADA ride within Hong Kong, including：
Coverage details and limits are subject to the terms and conditions of the policy.
・ Personal Accident Protection (injury, disability, or accidental death of passengers)
・ Medical Expense Coverage (reasonable medical costs arising from accident-related injuries)
Coverage details and limits are subject to the terms and conditions of the policy.
Who is covered?
All passengers on TADA rides within Hong Kong are covered. The insured age is 0-99.
When does the coverage start and end?
From the start of the ride until the trip is completed.
What is the time limit for submitting a claim?
All claims must be submitted through the online form within 30 days after the incident occurs. Late submissions will not be accepted.
What documents are required to file a claim?
Depending on the type of claim, the following documents are required:
For Accidental Medical Expenses
For Accidental Death and Permanent Disablement
Note: All documents must clearly indicate dates and relevant details to facilitate the review process.
For Accidental Medical Expenses
・ Trip order record
・ Personal Accident Protection (injury, disability, or accidental death of passengers)
・
Police reporting record: Physical record with police stamp or police e-report document
For Accidental Death and Permanent Disablement
・ Police Report & Trip order record
・ Medical report(s) issued by a Qualified Medical Practitioner, stating the extent of disablement (if applicable)
・ Relevant medical examination reports (e.g., X-ray, MRI, etc.)
・ Death certificate, if applicable
・ Post mortem report, if applicable
Note: All documents must clearly indicate dates and relevant details to facilitate the review process.
What ride options does TADA offer?
TADA provides multiple ride options, including Taxi, 4 door vehicle, and in certain markets, eco-friendly EV (electric vehicle) rides.
How does TADA ensure faster ride matching?
TADA uses advanced matching technology to instantly connect you with nearby drivers, speeding up the booking and boarding process, and reducing wait times.
Is TADA fairer than other apps?
Yes! TADA adopts transparent pricing and charges zero commission from drivers, ensuring drivers earn a fair income while riders enjoy reasonable fares and high service quality.
What are the benefits of using “Smart Call” or priority booking?
In some regions, enabling “Smart Call” (with a small additional fee) increases your chances of securing a ride quickly — especially useful when you’re in a hurry.
Can I book a taxi through TADA?
Yes! TADA integrates taxi services, allowing you to book a taxi directly through the app for more ride choices.
Peace of mind throughout every ride
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